Privacy Policy
Last Updated: March 15, 2025
At ByteOnNet, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our budgeting education platform. We're committed to transparency and giving you control over your data. If something here doesn't make sense, reach out — we're happy to clarify.
Information We Collect
We collect different types of information depending on how you interact with our platform. Most of this happens when you sign up, enroll in courses, or contact us.
Personal Information You Provide
When you create an account or enroll in our programs, we ask for basic details:
- Your full name and email address
- Phone number (optional, but helpful for course reminders)
- Payment information processed through secure third-party processors
- Educational background and budgeting experience level
- Any questions or feedback you submit through contact forms
Automatically Collected Information
Like most websites, we gather technical data to improve your experience:
- IP address and general location (city level, not exact)
- Browser type, device information, and operating system
- Pages you visit and how long you spend on them
- Course progress and completion rates
- Timestamps of your activity on the platform
How We Use Your Information
We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to providing and improving our educational services.
| Purpose | Data Used |
|---|---|
| Deliver course content and track your progress | Account information, course enrollment data |
| Process payments and send receipts | Payment details, email address |
| Send course updates and educational resources | Email address, course preferences |
| Respond to support requests | Contact information, inquiry details |
| Improve platform functionality and user experience | Usage data, technical information |
| Comply with legal obligations and prevent fraud | Account information, transaction records |
We won't use your data for purposes outside these categories without asking for your permission first.
Legal Basis Under Vietnamese Law
ByteOnNet operates in Vietnam and complies with Vietnamese data protection regulations, including Decree 13/2023/ND-CP on personal data protection. We process your information based on:
- Your explicit consent when you sign up or enroll in courses
- Contractual necessity to deliver the educational services you've purchased
- Legitimate business interests in improving our platform and preventing misuse
- Legal obligations under Vietnamese commercial and tax laws
Important: If you're accessing our services from outside Vietnam, your data may be subject to both Vietnamese law and the regulations of your home country. We work to maintain compliance with applicable international standards.
Data Sharing and Third Parties
We don't sell your personal information. Period. However, we do work with trusted partners who help us run the platform effectively.
Service Providers We Work With
- Payment processors for secure transaction handling (they never share your full payment details with us)
- Email service providers for course communications and updates
- Cloud hosting services that store our platform data securely
- Analytics tools that help us understand how people use the site (anonymized data only)
All these partners are contractually obligated to protect your data and can only use it for the specific services they provide to us.
When We Might Share Information
There are limited situations where we might need to disclose your data:
- If required by Vietnamese law enforcement or regulatory authorities
- To protect our legal rights or defend against claims
- In the event of a business transfer (like a merger), with advance notice to you
- With your explicit permission for specific purposes
Your Privacy Rights
You have significant control over your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it within 30 days.
Correct Information
Update inaccurate or incomplete data directly in your account settings or by contacting us.
Delete Your Account
Request permanent deletion of your account and associated data (some records may be retained for legal compliance).
Export Your Data
Download your course progress, certificates, and other personal data in a portable format.
Withdraw Consent
Opt out of marketing communications or withdraw consent for specific data processing activities.
Restrict Processing
Ask us to limit how we use your data in certain circumstances while we address your concerns.
To exercise any of these rights, send a request to our privacy team using the contact information at the bottom of this page. We'll verify your identity and respond within the timeframe required by Vietnamese law.
Data Security Measures
We take security seriously because your trust matters. Our platform uses multiple layers of protection:
- Industry-standard encryption (TLS/SSL) for all data transmitted between your device and our servers
- Secure, encrypted storage for all personal information in our databases
- Regular security audits and vulnerability assessments
- Restricted access controls — only authorized staff can view personal data, and only when necessary
- Automated backup systems with encrypted storage
- Regular staff training on data protection and privacy best practices
That said, no system is completely foolproof. If we detect a data breach that affects your information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking.
Data Retention Periods
We don't keep your data longer than necessary. Here's how long we typically retain different types of information:
| Data Type | Retention Period |
|---|---|
| Account information for active users | Duration of account activity plus 1 year |
| Course progress and completion records | 5 years for certification verification purposes |
| Payment and transaction records | 7 years (required by Vietnamese tax law) |
| Support inquiries and correspondence | 3 years after resolution |
| Marketing consent records | Until consent is withdrawn, then deleted immediately |
| Technical logs and usage data | 90 days (anonymized data may be kept longer) |
When retention periods expire, we securely delete or anonymize the data so it can no longer identify you.
Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device. Most are essential for the site to work properly, but some help us improve your experience.
Types of Cookies We Use
- Essential cookies: Required for login, course access, and basic functionality. These can't be disabled.
- Performance cookies: Help us understand which pages are popular and identify technical issues.
- Functional cookies: Remember your preferences like language settings or video playback position.
You can control cookie preferences through your browser settings, but disabling essential cookies will affect site functionality. We don't use advertising cookies or sell tracking data to third parties.
International Data Transfers
Our primary servers are located in Vietnam. If you access our platform from outside Vietnam, your data will be transferred to and processed in Vietnam under Vietnamese data protection laws.
Some of our service providers may process data in other countries. When this happens, we ensure they provide adequate protection through contractual safeguards and compliance certifications.
Children's Privacy
Our platform is designed for adults interested in financial education. We don't knowingly collect personal information from anyone under 16 years old.
If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it. If you're under 16, please don't use our services or provide any personal information without your parent's permission.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a notice on the platform.
The "Last Updated" date at the top shows when the current version became effective. We encourage you to review this policy periodically, especially before providing new personal information.
Questions About Your Privacy?
If you have concerns about how we handle your data, want to exercise your privacy rights, or just need clarification on something in this policy, we're here to help.
Email: support@byteonnet.com
Phone: +84 29 9385 0817
Address: 14 Đường Quách Điêu, Vĩnh Lộc A, Bình Chánh, Thành phố Hồ Chí Minh 700000, Vietnam